Got a question about a cottage, a booking, or just want to say hi? You’re in the right spot. Below you’ll find every way to get a quick answer from our team. We keep it simple – no endless menus, no waiting forever.
Phone: Call us at +44 1234 567890. Our lines are open Monday to Friday, 9 am–6 pm GMT. If you’re calling outside those hours, leave a voicemail and we’ll call back within a few hours.
Email: Shoot an email to [email protected]. Expect a reply in under 24 hours on weekdays. Include your booking reference if you have one – it speeds things up.
Contact Form: Our website has a short form on the Contact page. Fill in your name, email, and a brief message. The form automatically routes you to the right department, so you won’t get bounced around.
Live Chat: For instant help, click the chat bubble at the bottom right of any page. A real person will answer during our office hours, and they can pull up your reservation details in real time.
Social Media: We reply to direct messages on Instagram and Facebook during business hours. It’s a good way to ask quick questions or see photos of our cottages.
Once you reach out, we aim to give you a clear answer within the promised time frame. If you’re asking about availability, we’ll check the calendar and lock a room for you while you decide. For special requests – a late check‑in, pet accommodation, or a birthday surprise – we’ll note it right away and let you know what’s possible.
Need to change a booking? No problem. Our team will walk you through the steps, explain any fees, and send a confirmation email once it’s done. If you’re just curious about the area, we’ll share local tips, tide times, and the best cafés near the beach.
We also keep a handy FAQ section that answers the most common questions about payments, cancellation policies, and what’s included in our all‑inclusive packages. Check it out before you write – you might find the answer instantly.
Finally, if you ever feel something wasn’t handled right, let us know. We take feedback seriously and will work to fix any issue before you leave the property. Your comfort is why we exist, and we want every stay to feel easy from the first email to the final goodbye.
So whether you’re planning a romantic weekend, a family holiday, or a solo retreat, getting in touch is fast and straightforward. Use the method that works best for you, and we’ll make sure you have everything you need for a smooth, memorable stay at Ocean's Reach Retreats.
Reach out to Ocean's Reach Retreats for all your questions and assistance needs. Located in the stunning backdrop of Croyde, UK, we aim to help you plan the ultimate seaside getaway. Contact owner Theo Frayne for more information. Use our contact form for convenience or email us directly.
View More